Frequently Asked Questions

Rooted in Faith. Guided by Purpose. Protected with Love. Open to All.


How do I get the Starling perks?

Simply create a free account with your email at Lunavene. The moment you sign up, your Starling benefits are yours — a 2% discount, 12-hour early event access, and a 30-day sanctuary reminder. No cost, no commitment. Join as a Starling here.


Is the shipping really free?

Yes — always, for every order, every tier, no exceptions. If you are ever charged a shipping fee, please reach out and let us know. We will find a way to set things right. Reimbursement may be available with valid evidence.


Do you ship internationally?

At this time, Lunavene ships within the United States only. If you are visiting from outside the US, we are so grateful you found your way here — and we hope to grow into your corner of the world one day. Stay connected and keep an eye on future updates. 🌙


What happens when Supernova hits 250 members?

Once all 250 seats are filled, the Supernova tier locks and a waitlist opens. When a seat becomes available, the first person on the waitlist will receive an invitation to begin their Supernova journey.


Are membership fees refundable?

All membership fees are non-refundable. By joining any paid tier, you agree to our Terms of Service.


What is the Monthly Restoration?

Monthly Restoration is a gentle rhythm designed to help you replenish your sanctuary essentials without having to think about it. Shooting Star and Supernova members can set up auto-buy on a 30, 60, or 90-day cycle. Starling members receive a 30-day reminder email to restore their essentials at their own pace.


Is Lunavene safe for sensory-sensitive shoppers?

Absolutely. Lunavene was built as a sanctuary — no popups, no spin wheels, no pressure, no chaos. Just a calm, welcoming space where all are welcomed to shop at their own pace.


I'd like to collaborate or partner with Lunavene. Where do I start?

The store owner is not accepting any store partnerships at this time. God’s hand is in this store, and it will grow in His timing. Thank you for your interest, and have a blessed day.


Have a question that isn’t answered here? Feel free to reach out — we’re here for you.