Refund policy

Defective or Broken Items

If your essential arrives in a less-than-pristine state, please do not return or mail the item back to us. We are committed to your peace of mind and will issue a full refund or brand-new replacement at no cost to you. Simply provide our support team with a clear photo or video of the defective item within 14 days of delivery — this protects our team and initiates your immediate restoration process.

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Buyer's Remorse

Any item, regardless of price, that a customer decides they no longer want must be returned at the customer's initiative. A valid tracking number for the return shipment must be provided to our support team before a refund can be initiated. Please note that our support team is available Monday–Friday, 11AM–5PM CT.

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Items Damaged During a Buyer's Remorse Return

Please handle all return shipments with care. Items that arrive damaged during a buyer's remorse return are ineligible for a refund, as we are unable to verify the condition at the time of purchase.

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The 14-Day Verification

Every request for a return or replacement is personally reviewed by the Founder. This decision is strictly based on photo or video evidence submitted by the customer within 14 days of the delivery date. All cases are handled with care, fairness, and the same devotion we put into every corner of this sanctuary.